This paper discusses a methodological approach to define quality models (QM) for Web sites of any kind, including Web 2.0 sites. The approach stresses the practical use of a QM, in requirement definition and quality assessment, during design & development processes or during site operation. An important requirement for such QMs is organization mapping, which allows who is in charge of quality m...

Strategic importance of product and service quality has been growing steadily for the past few decades, its impact on balance sheet items of successful companies not to be overlooked. As practitioners know, there are no easy ways to achieve, maintain and improve quality. Still, the efforts and expenses can be vastly reduced, if standard quality assurance practices are introduced and used in com...

Software development is a complex process where many organizational units, persons, systems and artifacts are involved. In companies that exceed a certain size the business processes become difficult to handle and the quality of the product can decrease. A process-oriented view on software development is increasingly popular witnessed by current publications on the software development process ...

In order to correctly evaluate semantic technologies, which have become widely adopted in recent years, we need to put evaluations under the scope of a unique software quality model. This paper presents a quality model for semantic technologies. First, some well-known software quality models are described, together with methods for extending them. Afterwards, a new method for extending quality ...

Semantic technologies have become widely adopted in the last years. However, in order to correctly evaluate them we need to ground evaluations in a common quality model. This paper presents some first steps towards the definition of such quality model for semantic technologies. First, some well-known software quality models are described, together with methods for extending them. Afterwards, a ...

The present article summarizes the authors' experience with the implementation of a quality management system based on ISO 17025 and ISO 15189 standards at university laboratories. The accreditation of the analytical procedures at the Universidad Mariano Gálvez represented a challenge due to the unique nature of an educational institution and the difference in nature to the standards implemente...

introduction: providing high quality care in emergency room is highly critical. this research was planned to compare emergency room standards of the iranian ministry of health with those of iso9001 (version 2000) method: this descriptive study compared iso 9001 standards with items listed in booklet- a1 (iranian ministry of health standards for emergency departments). expert views were sought f...

In this paper some examples of quality management systems for e-learning are given as well as findings of their application within higher education institutions in the Republic of Croatia. Literature review along with document analysis, quality policy analysis and interviews with universities management and quality departments have been conducted. Among different quality management systems deve...

The software crisis haven’t been handled completely after its appearing 30 years ago. Why is it? Many scientists and enterprises consider that the lack of the formal, effective technology and method of software quality management is the primary reason. The total quality management has become a integrated theory with the developing of the socialization production. Many international standard and...