Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...

Service Oriented Architecture (SOA) technology enables composition of large and complex computational units out of the available atomic services. Implementation of SOA brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. These challenges are mainly due to the dynamic nature of SOA. SOAmay often need to ...

objective: the main objective of this research was the economic valuation of public library services using the contingent valuation. although, estimating the average willingness to pay for public library service, demographics on the willingness to pay, and economic valuation and pricing public library services were other objectives that investigated in this study. methodology: explanatory varia...

This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...

in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....

This paper proposes a novel facility location model for health service network design by considering different key elements including the reliability aspects, service capacity, congestion, service quality, surrounding public infrastructures, geographical accessibility and several types of cost such as investment, transportation and operational costs. We formulate the problem as a robust scenari...