considering the importance of the factors affecting customer satisfaction and loyalty, this study aimed to investigate the relationship between performance and characteristic of a online stores – digi-kala in this particular case, as a perfect example of an electronic customer relationship system, and customer's electronic loyalty and satisfaction. as a practical-descriptive, research, ele...

Abstract: Quality evaluation and customer satisfaction measurement is a necessary condition for applying continuous improvement and total quality management philosophies. This justifies the need for developing modern operational research and management tools, which will be sufficient enough to analyse in detail customer satisfaction. The original applications presented through this paper implem...

Industrial sustainability is an important attribute and becomes a parameter of the business success. Quality improvement with indicator increasing process capability will affect productivity improvements lead to industrial competitiveness maintain sustainability. The purpose this paper obtain relationship between consistency DMAIC phase increase sigma level in This applied for systematic litera...

introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...

Social impact theory and group action theory are integrated to provide a framework for explaining how technology-mediated collaboration constrains or enhances team shared mental model development. Social impact theory and group action theory are then used to explain the role of shared mental models in shaping team work quality that ultimately affects both task productivity and team process sati...