Studies have shown that nearly two-thirds of all software process improvement (SPI) efforts have failed or at least fell short of expectations. Commitment has been argued to play an important role in determining the outcome of an SPI endeavor. This paper reports preliminary results from a study that attempts to explicate commitment process in SPI. Four SPI efforts were studied in two different ...

The triptych approach to software engineering proceeds on the basis of carefully monitored and controlled possibly iterated progression through domain engineering and requirements engineering to software design. In this paper we will outline these three phases, show the many stages of development within each and also indicate the many steps within each stage. We will ever so briefly touch upon ...

March 1998 Moving from “What” to “How” Although the Capability Maturity Model (CMM) provides a powerful improvement framework, its focus is necessarily on “what” organizations should do and not “how” they should do it. This is a direct result of the CMM’s original motivation to support the Department of Defense acquisition community. We knew management should set goals for their software work b...

Reference models such as ITIL and COBIT (Control Objectives for Information and related Technology) represent proven best practices and provide key indicators for the design and control of ITSM processes. The idea behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and to meet their business need...

In this paper, we study the e$cacy of alternative process improvement strategies for a container-"lling production process. Three types of improvement actions to modify process parameters are considered: reducing the process setup cost, reducing the arrival rate of the out-of-control state, and reducing the process variance. It is assumed that these process parameters can be changed with a one-...

The increasing amounts of data have affected conceptual modeling as a research field. In this context, process mining involves set techniques aimed at extracting schema from an event log generated during execution. While automatic algorithms for and analysis are needed to filter out irrelevant produce preliminary results, visual inspection, domain knowledge, human judgment creativity proper int...

Abstract Organizations have a vital interest in continuously improving their business processes. Process analysts can use process mining tools that provide data-driven discovery and analysis of processes to achieve this. Current research has mainly focused on creating evaluating new or reporting case studies from different domains. Although usage increased industry, insights into how work with ...

A number of differences among quality approaches exist and there can be various situations in which the usage of multiple approaches is required, e.g. to strengthen a particular process with multiple quality approaches or to reach certification of the compliance to a number of standards. First of all it has to be decided which approaches have potential for the organization. In many cases one ap...