To what extent does having a Web presence reflect on an organization’s e-commerce operations? Will a mere brick-and-mortar organizational Web site guarantee online success? This case presents the experience of the New York Theatre Group (NYTG), a nonprofit performing arts organization, in integrating e-commerce in its business practices. The case begins with a very broad overview of the nonprof...

Social play is an increasingly important constituent of the digital game experience. Though there is a growing understanding of how the social context influences the experience of playing, there is little known about how the experience of play influences the social experience. Specifically, it is not even known whether winning or losing affects a player's sense of social presence with their co-...

The mediation of social presence is one of the most interesting challenges of modern communication technology. The proposed metaphor of Interactive Social Displays describes new ways of interactions with multi-/crossmodal interfaces prepared for a psychologically augmented communication. A first prototype demonstrates the application of this metaphor in a teleconferencing scenario.

Presence, the experience of ‘being there’ in a mediated environment, has become closely associated with VR and other advanced media. Different types of presence are discussed, including physical presence, social presence, and co-presence. Fidelity-based approaches to presence research emphasize the fact that as media become increasingly interactive, perceptually realistic, and immersive, the ex...

Presence systems are widely used to get aware of other users’ availability and willingness to communicate before actually contacting them. While early presence services offered only textbased communication and relied on the users to enter appropriate status descriptions, modern applications have evolved that integrate multi-media communication and facilitate automatic detection of status change...

Banks expect the mobile channel to become more important for collaborating with customers. However, a lack of trust continues to prevent a faster dissemination of such mobile banking services, especially for the private banking customer segment. Hence, this paper discusses various determinants of trust and follows a theory-driven approach rooted in the collaboration engineering methodology. Gro...

To be perceived as believable partners in human-machine interactions, virtual agents have to express adequate social attitudes. The social attitude expressed by an agent should reflect the social situation of the interaction. The agent ought to take into account its role and its social relation toward its interactants when deciding how to react in the interaction. To build such an agent able to...

The spread of smartphones triggers the universal use of smartphone-based social networking services (SNS) from younger generations in their teens and twenties to older ones in their fifties and sixties. SNS would no longer be the preserve of younger generations. Smartphone-based SNS can be enjoyed by everyone irrespective of age or gender. Under the circumstances, this study attempts to shed li...

This document explores an ambiguity in the interpretation of the element of the Presence Information Data Format for Location Objects (PIDF-LO) in cases where PIDF-LO is conveyed by the Session Initiation Protocol (SIP). It provides recommendations for how the SIP location conveyance mechanism should adapt to this ambiguity. Documents standardizing the SIP location conv...

Facts about AS was initially a small booklet developed in 1987 to help launch the Angelman Syndrome Foundation organization and to help inform parents and professionals about the syndrome. The Facts document is now in its seventh edition. Over the years, it has grown in scope and complexity and this year the " pamphlet/brochure" has been reformatted for a web presence. Current authors are: