Mobility and movement are the basic needs of human life in all ages and today, despite advances in electronics in cyberspace, is an integral component of life. The main purpose of this paper is to explain the importance of customer satisfaction dimensions from public transportation systems especially BRT system, based on statistical techniques. So this paper has examined the BRT system in terms...

 The IT value measurement model proposed to evaluate the business value of IT. This model utilizes some different tools and techniques such as: Benchmarking, Balanced Scorecard, qualitative and quantitative measurement techniques. The basis of this model is a link between 3-layer IT classification and IT planning with a combinatorial approach. Connecting these three layers with effectiveness an...