Smartphone applications for marketing purposes like free advertising games or mobile loyalty programs are becoming increasingly prevalent. Unfortunately, due to recurring news about the excessive use of personal data, many customers consider such applications as suspicious. As a key driver for adoption, organizations try to facilitate customers’ perceived trust in the applications. In this pape...

South Africa holds the promise of a fast take-off in mobile commerce (M-commerce), potentially leapfrogging the country past its low Internet penetration. However, consumers demonstrate a lack of enthusiasm, possibly due to a lack of trust. This research investigates a model that incorporates trust and risk factors to explore adoption of M-commerce. A survey was used to test the trust model usi...

Trust is an important aspect of any software development team, but particularly with self-managing teams as team members are very dependent on one another. Agile teams are considered to be self-managing and they employ many different agile practices to function as an agile team. While there have been many studies of trust in software development teams few have examined trust in an agile context...

In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust and connecting them to contributions from the field of economic geography, we examine different antecedents of trust and their dependence on face-to-face interaction. We thereby illustrate the c...

In the current architecture of the Internet, there is a strong asymmetry in terms of power between the entities that gather and process personal data (e.g., major Internet companies, telecom operators, cloud providers, . . . ) and the individuals from which this personal data is issued. In particular, individuals have no choice but to blindly trust that these entities will respect their privacy...

We claim that the digital trust research area has tended to privilege the act of trusting while considering distrust a negative outcome. However, from the users perspective distrust might be as valid an option as trust (it may not be a good idea to trade, collaborate or exchange in a particular context). How do we evaluate digital environments that aim to empower trust for the user? This positi...

We report results from five experiments that describe the influence of emotional states on trust. We find that incidental emotions significantly influence trust in unrelated settings. Happiness and gratitude, emotions with positive valence, increase trust, and anger, an emotion with negative valence, decreases trust. Specifically, we find that emotions characterized by other-person control (ang...

CHAPTER 2 – LITERATURE REVIEW 2.1 Background Lack of trust has always been identified as one of the most formidable barriers to people engaging in e-commerce use. This involves transactions in which both financial and personal information is submitted to unknown merchants by the Internet. Trust was often cited as the main reason why many customers are still sceptical about some online vendors (...