In Recent times, pharmaceutical companies are faced with the demanding tasks such as adjustments to the unstable and turbulent market in times of economic crisis as well as to meet the customer needs. The pharmaceutical industry, manufacturing in a current Good manufacturing practice (cGMP) environment has been slow to adopt the lean manufacturing unlike many sectors where it has been successfu...

customer satisfaction has been one of the strategic issues in recent two decades. this research is to study and design a model of service quality, and evaluate effective dimensions on customer’ quality perceived services and satisfaction. up to now, multiple factors integrally related to the measurement of services quality and customer satisfaction have not been studied in iran. the present res...

Purpose – The purpose of this study is to analyse factors influencing subscribers’ usage of 3G mobile services in Taiwan. Design/methodology/approach – The research model, based on a technology acceptance model (TAM) and added perceived enjoyment, was tested by means of a two-stage structure equation modelling approach. Data were collected from 532 respondents via a web questionnaire survey. Fi...

The aim of this paper is to investigate the motivations that lead higher education students to replace several Learning Management Systems (LMS) services with cloud file hosting services for information sharing and collaboration among them. The research approach is based on the Technology Acceptance Model (TAM). More specifically, the model is devoted to identifying barriers and enablers to the...

Purpose This study aims at investigating the impact of perceived importance critical cultural readiness factors (CRFs) is on Lean Six Sigma (LSS) technical success (CSFs) in UK manufacturing sector. Design/methodology/approach A survey questionnaire through a multiple embedded case was conducted. The involves surveying people firms followed by non-parametric Kruskal–Wallis test to relationships...

Oakdene Hollins provides clients with these services: ● Modelling and impact assessment ● Programme management and evaluation ● Project management ● Ecolabelling advice ● Carbon footprinting ● Critical review of life cycle assessment ● Policy and strategy development ● Lean manufacturing ● Economic analysis ● Market appraisal.

The demands for automobiles increased drastically in last two and half decades in India. Many global automobile manufacturers and Tier-1 suppliers have already set up research, development and manufacturing facilities in India. The Indian automotive component industry started implementing Lean practices to fulfill the demand of these customers. United Nations Industrial Development Organization...

PURPOSE This purpose of this paper is to examine the application and outcomes of applying all of the seven lean flows to pathology laboratory remodelling as part of a lean rapid improvement event (RIE). DESIGN/METHODOLOGY/APPROACH Longitudinal case study of a lean RIE linking emergency and pathology departments focusing on the systematic application of lean's seven flows to the physical envir...

Background Disinvestment from inefficient health services may be a potential solution to rising healthcare costs, but there has been poor uptake of disinvestment recommendations. This Australian study aims to understand how health professionals react when confronted with a plan to disinvest from a health service they previously provided to their patients.   Methods This ...