background: caring is the core of nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. the aim of this study was to determine the relationship between the quality of nurses’ caring be...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

The objective of this study was to assess the competency of surgery residents from the patient perspective in the current healthcare environment in China. The authors performed an assessment of 508 surgery residents in Liaoning province. Seven patients were as a group to complete the self-administered questionnaires on the survey for each individual corresponding resident. A 5-point rating scal...

BACKGROUND Among US medical schools, demand for Global Health (GH) programs continues to grow. At the same time, cultural competency training has become a priority for medical students who will care for an increasingly diverse US patient population. We describe a pilot period for a new GH Selective designed to introduce medical students to global medicine and enhance culturally-sensitive commun...

Systems-Based Practice (SBP) is the sixth competency defined by the Accreditation Council for Graduate Medical Education (ACGME) Outcome Project. Specifically, SBP requires "Residents [to] demonstrate an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value." This competenc...

Cultural competency has been lauded as an effective, direct intervention to address health care disparity issues, and there is much empirical and clinical evidence to support the utility of cultural competency training. The major criticism of this evidence is the paucity of content validation studies of the competency construct itself. This literature review addresses what has been repeatedly i...

In 2016, the Commission on Dental Competency Assessments (CDCA) — formerly the North East Regional Board of Dental Examiners (NERB) — will administer a new dental licensing exam format in Florida. This new model, the Patient Centered Curriculum Integrated Format — also known as the “Buffalo Model” — modifies the traditional Curriculum Integrated Format (CIF) exam to provide additional focus on ...

Discussions about competency-based education are occurring at all levels of medical education: medical school, residency, and continuing education. Competencies are also an important aspect of certification and are likely to be a part of physician licensure. The 6 General Competencies from the Accreditation Council for Graduate Medical Education (ACGME)--patient care, medical knowledge, practic...