Services are becoming increasingly important in modern economies. Information technology provides most of the needed infrastructure to support the proper delivery of these services. In this paper, we adopt Covey’s [1] behaviors for trust to help improve the trustworthiness of IT-based service-oriented organizations. We develop checklists to qualitatively assess the level of trustworthiness of t...

The total quality index (TQI) proposed in this study is an information technology-supported benchmarking tool that helps managers assess a total quality management program by enabling the cost-effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and the Delphi technique to measure ideal and actual quality management along eight critical factors synt...

Second, the nature of volunteering is changing. Volunteers’ motivations and expectations have become more individualistic and ad-hoc and are less driven by long-term commitments. Moreover, contemporary volunteers increasingly expect their motivations and expectations to be met and are willing to leave the organizations if they do not perceive a good fit due to a mismatch between volunteer motiv...

Sociological research on poverty and social policy has been dominated by analyses of the “welfare state” and formal government programs. Less attention has focused on charitable and non-profit organizations. Food banks, which have become an increasingly important support for those in need since the first such Canadian organization appeared in Edmonton in 1981, have been largely ignored by acade...

Organizational information technology (IT) standards have become increasingly important for companies. However, insights from practice indicate that employees tend to violate these standards, generating a need for governance and management mechanisms with which to successfully implement them in the organization. The literature reveals a lack of research on organizational IT standards’ governanc...

With the development of Internet technology, individuals have become increasingly more dependent on the network. Personal information is collected by many firms when people surf online, but information collected is often misused by collectors, which may seriously violated the privacy of consumer. For this reason, a lot of government agencies and international organizations put great emphases on...

Awareness of the need for secure systems has grown rapidly as computers have become increasingly pervasive in our society. Numerous computer security technologies have been proposed and implemented, but all of them fall short of providing the level of security most organizations and endusers expect. No current technology, whether used in isolation or used together with other measures, fully add...

Supported by technology, organizations are becoming more dynamic, adaptive and networked. A term ambient organizations is used to describe evolving organisational forms, enabled by integrated information systems that are designed to support customercentered business processes and to enhance flexibility and knowledge sharing across functional and organisational boundaries. In ambient organizatio...

The application of information technology in the field of biomedicine has become increasingly important over the last several years. The different possibilities for the workflow in the microarray analysis can be huge and it would be very interesting to create an automatic process for establishing the workflows. This paper presents an intelligent dynamic architecture based on intelligent organiz...