Nowadays Customer segmentation became very popular method for dividing company’s customers retaining and making profit out of them, in the following study different organizations are classified on basis their behavioral characteristics such as spending income, by taking aspects into consideration makes these methods an efficient one compares to others. For this classification a machine algorith...

introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...

Nowadays, customers have become more interested in the quality of service (QoS) that organizations can provide them. Services provided by different vendors are not highly distinguished which increases competition between organizations to maintain and increase their QoS. Customer Relationship Management systems are used to enable organizations to acquire new customers, establish a continuous rel...

The ISDO ’00 workshop on “Infrastructures for Dynamic Business-to-Business Service Outsourcing” [1] was held as a preconference workshop of the 12th Conference on Advanced Information Systems Engineering (CAiSE *00) in Stockholm, Sweden, on June 5 and 6, 2000. C. Bussler (Netfish Technologies), M. Bichler (Vienna University of Economics and Business Administration), and Y. Hoffner and H. Ludwig...

in today's competitive environment, branding is considered as a mechanism to help businesses in order to achieve competitive advantages. due to perceived service quality, business image and customer trust, branding, as an important concept in the sports marketing, is created for organizations. the aim of this study was to investigate the relationship between perceived service quality and c...

The definition and modeling of customer loyalty have been central issues in customer relationship management since many years. Recent papers propose solutions to detect customers that are becoming less loyal, also called churners. The churner status is then defined as a function of the volume of commercial transactions. In the context of a Belgian retail financial service company, our first con...

With the rise of sharing economy in recent years China, study value co-creation context has begun to develop. Although number literature is relatively limited, it hot spot and trend research development China. Nowadays, this field gradually expanded from related theoretical concept practical marketing scenarios such as consumer service experience, innovation, economy. At same time, application ...

Hepatic angiosarcoma (HAS) is rare but often fatal. A review of literature in 1979 found that only 3% of the 70 patients lived for more than 2 years, but the survival might have been improved over the years. We conducted a retrospective study and reviewed the medical records of patients who visited a teaching hospital in Taiwan from January 2000 to August 2010 and had pathological proof of HAS....