This paper provides a summary of human resource management practices that have been identified as being associated with better outcomes in performance management. In general, essential practices include transformational leadership and a coherent program of goal setting, performance monitoring and feedback. Some Health Information Managers may feel they require training assistance to develop the...

To cite: Singer SJ, Tucker AL. BMJ Qual Saf 2014;23: 789–800. THE ROAD TO WALKING AROUND The evidence is clear: a strong culture of safety is necessary to deliver reliably safe care. Safety culture encompasses a group’s shared values, assumptions, attitudes and patterns of behaviour regarding safety. 3 In healthcare organisations with weak safety culture, employees perceive the low priority ass...

When medication errors occur, nurse managers strive to determine the cause(s), identify the significant contributing factors within the system, or question staff competency. Critical care managers juggle this question against the backdrop of the demands of budget, bed utilization, patient outcome, and work life of the nursing staff that practises within chaotic environments with complex, severe...

Several studies have demonstrated the effect of an organization's culture and climate on the delivery of services to clients and the success of clinical outcomes. Workers' perceptions are integral components of organizational social context, and in order to create a positive organizational culture and climate, managers and frontline staff need to have a shared understanding of the social contex...

A survey of food safety training was conducted in small food manufacturing firms in South Wales. Structured interviews with managers were used to collect information on the extent and level of food hygiene and HACCP training and the manager's perceptions of and attitude towards training. All the businesses surveyed had undertaken some hygiene training. Hygiene induction programmes were often un...