This study provides deeper insight in the link between service quality and customer satisfaction. The traditional assumption of a linear relationship is challenged by exploring asymmetries and dynamics. The simultaneous influence of service quality and customer experience on satisfaction is examined by means of nonlinear structural equation modeling. Results show that functional-utilitarian qua...

The process of producing microarray data involves multiple steps, some of which may suffer from technical problems and seriously damage the quality of the data. Thus, it is essential to identify those arrays with low quality. Our Mahalanobis Distance Quality Control (MDQC) is a multivariate quality assessment method for microarrays that is based on the similarity of quality measures across arra...

Software quality is a complex concept containing a large number of quality criteria. These quality criteria are usually interactive where preference outcome of one criterion over another criterion is always influenced by the remaining criteria. However, to avoid complexity researchers always tend to construct independent criteria which causing some bias effect in evaluation. This paper presents...

To sustain the qualities of a software system during evolution, and to adapt the quality attributes as the requirements evolve, it is necessary to have a clear software architecture that is understood by all developers and to which all changes to the system adheres. This software architecture can be created beforehand, but must also be updated as the domain of the software, and hence the requir...

This is an inquiry into the “actionable credibility” of information values in informing and how it depends on indirect attributes of information quality. Empirical survey-based research by Wang and Strong (1996) ignores the multidimensional aspects of credibility. Studies that ignore them may produce unreliable results. Most publications discuss quality attributes as independent factors. This p...

Quality in software engineering, especially mobile application (mobile app, hereafter) development has been one of the challenges in development teams. As the using of mobile applications has been more popular nowadays, lack of attention to the quality attributes lead many customers to dissatisfaction. The main issue is that most attempts made to define software quality frameworks have led to t...

Reliability is one of the most relevant software quality attributes. A common way to analyze software reliability is the use of software reliability growth models (SRGM). There is a variety of SRGMs that have been proposed across years, which aim at providing estimates of reliability at a given time, as well as predictions of reliability that will be achieved with the advancement of testing. On...

Robotic software frameworks have critical impact on development effort and quality of robot control systems. This paper provides a condensed overview on the complex topic of robotic framework design. Important areas of design are discussed – together with design principles applied in state-of-the-art solutions. They are related to software quality attributes with a brief discussion on their imp...

Today’s managers are required to make decisions in a techno-complex rapid decision-making environment. This environment is data and information based which requires that managers have tools based on data and information quality (DIQ) to supplement their decision-making activities. The researchers propose a decision support paradigm based on Multi-Attribute Utility Theory (MAUT) that employs a D...

There is ample evidence that our current fiber-based marketing system is inadequate in predicting some of the most important features of alfalfa and other hay products. Worse, our current system has the potential for abuses. Seven of these abuses are described here. One key misuse is the over-emphasis of small differences in fiber concentration (as translated to TDN or RFV), while ignoring impo...