Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in enhancing customer loyalty the banking sector. This study examines moderators of effect intentions on loyalty. Data were collected from bank customers (n = 650) using structured questionnaire through cross-sectional survey Harare, Zimbabwe. found to have direct positive Age was moderate However, gender, e...

Will customers regret their loyalty to a hotel and look for alternatives if the neglects communicate with them? Empirical research on this question is limited in hospitality literature. To accurately determine direction of future customer behavior, we investigate impact sales promotions switching intention, demonstrating that can dilute loyalty. Using an experimental design study (n = 227) Kore...

Although Fintech services benefit the hospitality industry significantly, studies conducted in Bangladesh are limited. Investigations on mediating role of customer experience and attitude relationship between customer-loyalty intention also scarce. Therefore, this study explores association sector Bangladesh. Additionally, it looks into how mediate link intention. Data were collected from 365 r...

Recently, a number of companies have started to implement commerce platforms that maximize the profits offline stores by using online information. This kind is called for (O4O). research proposes framework clarify precursors recommendation and loyalty in context O4O-commerce platforms. Data was gathered from consumers who had experienced O4O. study conducted partial least squares structural equ...

This study examines the impact of major considerations of commercial website design and management, website interactivity, the important performance factor, and customer loyalty. Meaningful interactions with existing and potential customers allow e-commerce firms to enhance customer loyalty by providing satisfactory customer experience. Customer loyalty is a composite construct, yet consists of...

This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and...

Importance should be given to financial indicators of profitability, revenue growth and liquidity, indicators of customer loyalty and satisfaction, indicators of innovation, quality, range of products or speed of service, and indicators related to the tasks and satisfaction of the employees, technology and alliances. Nevertheless, the new economy companies have a series of peculiar characterist...

Executive summary To remain competitive in the services sector, companies must better understand what drives key customer behaviors such as purchase intent and repeat purchase frequency. The use of Structural Equation Modeling (SEM) and IBM SPSS Amos* is quickly emerging as a powerful approach to understanding this relationship, not only in academia but also in the corporate and public sectors....