The composition of product bundles like tourism packages, financial services portfolios or compatible sets of for instance skin care products is a synthesis task that requires knowledgeable information system support. We present a constraint-based Web configurator capable of solving such tasks in e-commerce environments. Our contribution lies in hybridizing a knowledge-based configuration appro...

It is an important industrial need to deliver high-quality knowledge-based systems and organizational memories (e.g., to support service management or knowledge management in general). Evaluation is required to ensure this high quality and guide the development and maintenance. We present an approach for facilitating practical evaluation of organizational memories that meets the requirements fo...

Knowledge-based systems have often been criticized for the limited theoretical base on which they are constructed. The partially valid view, held by many, is that systems are often constructed in an ad hoc, individual way, which leads to unmaintainable, unreliable, and unrigorous systems. This holds even though there have been several attempts at producing development methodologies to assist th...

Abs t rac t . Topoi are gradual inference rules, often used by experts in several problem classes: they can be exploited at various phases of a knowledge-based system life cycle. They can be studied at the two levels distinguished by Newelh the knowledge level and the symbol level. Some knowledge elicitation techniques such as rating grids and some knowledge acquisition methods such as KADS and...

It is almost a cliche to say that we live in a knowledge society and that knowledge is an important resource of firms in their production of goods and provision of services to their clients. However it is not so easy to find many examples showing the use of domain knowledge in financial companies. This paper reports the case of how a vehicle lease company in the Netherlands combines the use of ...

the present paper aimed at developing an approach based on fuzzy inference system (fis) for measuring of knowledge sharing in the organization. in recent years there has been increasing interest in the knowledge sharing by experts and managers in the world, according to increasing importance of knowledge as the key source of competitive advantage, organizations have made serious effort to find ...