The need for the inclusion of security and quality requirements early in the life of IT projects has been recognised for more than three decades. But have we learned from past experience? This paper presents four recent case studies of IT projects that have gone wrong for a variety of security and quality reasons. The problem is not a simple one to solve, however, valuable lessons can be learne...

The Mediterranean diet is upheld in the 2015-2020 Dietary Guidelines as an example of an eating pattern that promotes good health, a healthy body weight, and disease prevention throughout the lifespan. The Mediterranean eating pattern is based on a variety of unprocessed plant foods including fruits, vegetables, whole grains, legumes, nuts, and seeds that are high in polyphenols. The majority o...

Purpose – This study aims to investigate the effect of communication effectiveness (CE) on service quality (SQ) leading to relationship quality (RQ) in IT service relationships. Design/methodology/approach – CE was decomposed into frequency, bi-directionality and quality of communication while SQ was decomposed into functional and technical qualities, and RQ into trust and relationship commitme...

The growing understanding of medical errors as systemic in nature underscores the importance of analyzing and redesigning systems. Best practices in medication safety that promise rapid payback include computerized physician order entry, ongoing tracking and benchmarking, and the creation by leadership of nonpunitive environments where this new culture of safety can thrive.

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A risk inventory provides an integrated view on risk management artifacts, e.g., risks, risk controls, and performance indicators. In this paper, we show how adapting the enterprise architecture management processes (EAM) may provide a foundation for an integrated IT risk inventory. Based on a design research approach, we develop a systematic approach for integrating the disciplines of risk man...

The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the ...