Many governments around the world aim seriously to make their services available online and deliver it to their citizens in professional and secure manner. E-government services aims to improve and facilitate the communication between government and citizens by increasing the usage of Information and Communications Technology (ICT) in government operations. It will provide all government servic...

Designing user-friendly public e-services is one of the prime concerns of most e-government initiatives and programmes. In this context a life-event based approach seems to be one of the most promising. There are several research projects and several live-event description and design methodologies under development, most of them still in an early stage. In the paper we are trying to focus and c...

Sustainable development is a world-wide major concern, required in every domain of life, including that of government. E-services are widely acknowledged for the contribution they make to e-government. The research question raised in this study is: What is the existing status of e-service sustainability research? The research method used is a literature study that adopts a concept-centric appro...

This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of quality. Based on the quality ontology presented, the evalua...

Implementation of transactional services in e-government is a very critical function for the development and success of a comprehensive e-government. Empirical efforts to conceptualize the organization, definition and delimitation to implement transactional services are often limited, to making public services available by means of online facilities on the internet, without taking into account ...

E-services have been gaining increasing importance in the public sector over recent years. But even though e-services help governments in many ways – for example by increasing agency efficiency or enabling citizens to participate in democratic processes – citizen e-services usage rates still lag behind expectations in many countries to date. This article analyzes the reasons why citizens do not...

In order to provide electronic service delivery, several activities involving different public agencies need to be related and carried out in coordinated manner, thus resulting in a cooperative process. Currently, e-Service technologies seems to offer the enabling infrastructure for supporting cooperative process enactment, even at inter-country level. In this position paper, we outline the arc...

There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread u...