Filling and submission of electronic forms is a key issue for egovernment, since most electronic services offered in this context include some variant of electronic forms. Insofar, IT experts are placed in the centre of electronic forms services lifecycles, undertaking the analysis, design, implementation and maintenance phases. This practice, however, implies various impediments, such as the n...

Wireless Application Protocol (WAP) is one of the most well-known technical standards for mobile devices. In this paper, a WAP based prototype is developed for the Emergency Service of Acibadem Hospital in Istanbul. Electronic health records (EHRs) can be provided by Tablet PCs or workstations. But, cellular phones are compact enough to provide EHRs with WAP service. This paper includes main co...

This study investigates the relationship between service quality of electronic supermarkets and customer loyalty by conducting questionnaire survey on 237 buyers in Tran Anh electronic supermarkets in Hanoi, Vietnam. This questionnaire was constructed with 28 retail service quality items covering 5 service quality dimensions namely Physical Aspects, Reliability, Personal Interaction, Problem So...

For dealing with electronic identities—especially in the area of eGovernment—several approaches have been developed and successfully deployed already. However, most of them lack of an adequate vehicle to express exhaustively all kinds of representation and authorization types with which we are faced in every day’s life. This is even more unsatisfying as, for instance, the European Union underta...

Within the e-government process, needs are identified and people try to come up with ideas for the public sector that will increase the effectiveness as well as lead to cost savings. Consequently, many new electronic services are being developed. As a result, Quality of Service (QoS) becomes an even more critical issue in the domain of electronic services. This paper starts by a general discuss...