The quality of health services is essentially required to achieve the optimal status through community-based policies by prioritizing prevention and promotion at primary healthcare level. However, deficient has been a complicated problem in public sector that must be solved immediately. Practically, there are four aspects management, including infrastructure, core, Community Health Centres (CHS...

Purpose: of this paper is to introduce the reader to the characteristics of PDCA tool and Six Sigma (DMAIC, DFSS) techniques and EFQM Excellence Model (RADAR matrix), which are possible to use for the continuous quality improvement of products, processes and services in organizations. Design/methodology/approach: We compared the main characteristics of the presented methodologies aiming to show...

Leadership is one of the most important areas of discussion in providing direction and guidance to organizations. This is where leaders are said to give life to the organization and their decisions, strategies and methods spell success or failure for the entire system. Among the tools suited to the investigation of leaders’ behavior and decisions is the System Dynamics methodology, in which it ...

Purpose: This research seeks to measure the possibility of applying People Standards (enabling factors) and people results in Standard (results) Central Bank Iraq (CBI), by EFQM Excellence Model. Theoretical framework: The purpose Model standard this investigation is present a self-evaluation framework, allowing strength determination for each organization establishing those areas where additio...

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents wer...