Modern e-service providers rely on service innovation to stay relevant. Once a new service package is designed, implementation-specific aspects such as value (co-)creation and cost/benefit analysis are investigated. However, due to time-to-market or competitive advantage constraints, innovative services are rarely assessed for potential risks of fraud before they are put out on the market. But ...

This work introduces a new concept of supporting elderly at their homes. The whole framework is being developed under OLDES project: Older People's e-services at home. OLDES aims at developing a very low cost and easy to use entertainment and health care platform designed to ease the life of older people in their homes. The platform is based on a PC corresponding to Negroponte’s paradigm of a €...

We present a framework that enables the composition of services for the benefit of users. Two types of services exist: E-services and M-services. Moreover, two types of users exist: static and mobile. The composition framework, software agents and workflows are used.

This paper investigates the state of municipalities’ websites in fifty major Greek cities. First, it presents GovQual, a comprehensive evaluation framework which consists of 140 criteria organized into 13 evaluation categories. Then, fifteen trained students evaluated fifty Greek municipalities’ sites using GovQual. The results identified significant shortages related to the sites’ Interactivit...

This paper reports from an empirical study that focuses on cloud computing (CC) adoption in various contexts. The findings build upon 25 interviews conducted in both Norwegian and Egyptian organizations. We utilized a neo-institutional lens as a guide to understand the internal and external factors, and their various influences on shaping CC adoption strategies. We identified five external inst...

Despite the potential advantages, customers sometimes are not ready to embrace new eservice because of insufficient understanding. E-service process presentations may facilitate customer learning; however, no scientific investigation has attempted to explore the effectiveness of such presentations in customer education and e-service adoption. Thus, this study intends to fill the research gap by...

Classified advertisements are an important revenue source for newspaper publishers and they constitute a large share of noneditorial content, highly valued by readers. By matching supply and demand in the corresponding markets for goods and services, publishers of classified advertisements serve as information brokers increasing transparency and driving market clearance. These days specific onl...

Platform concepts have been around for about a decade now. While their focus was on the manufacturing industry in the beginnings, interest has shifted to services – and Internet-based services in particular. This paper provides an overview of popular product platform concepts, a new view upon services in the light of the Internet, and links platforms to Internet-based services. Two companies wi...

(150 words) The notion of citizen driven development of public eservices has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberatio...

Financial service firms, and banks in particular, are faced with a shift from traditional, interpersonal forms of service to online services. Digital technologies are more and more becoming today’s standard and challenge traditional business models in the banking sector. Building on the concept of Entrepreneurial Orientation (EO), this study of banks in Germany, Switzerland and Liechtenstein ai...