As the Internet retailing market grows at an inceasing rate, those who use the Internet as a retailing channel have realised that service delivery and service quality are as important for the Internet environment as for the bricksand-mortar environment. The absence of a valid and reliable instrument to measure service quality in this new environment has, however, bedeviled the endeavors of both...

In recent years, by population expansion and consequently expansion in service industries, competition has grown in retailing industry more than ever. Retailers can overcome competition in retailing industry by creating attractive, enjoyable, and even more exciting store environment. The purpose of this study is to help marketers, managers and retailers to create an enjoyable and memorable expe...

The Internet’s influence in creating e-services has been revolutionary for retailer. Clearly, The Internet is fast becoming an important new channel for businesses in retailing, raising e-services as the emergent business paradigm in the industrialized world. Unfortunately, past research on measuring e-tailing quality is scarce. This paper provides a conceptual framework for e-tailing quality a...

Virtual Reality Retailing (VRR) has proved to be an emerging retailing channel with an ongoing economic activity in recent years. There are plenty of virtual worlds where businesses develop, some of which have developed a self-governing economy retaining its own currency. While there has been considerable amount of research as far as store atmosphere is concerned in brick-and-mortar and web ret...

The paper examines the opportunities in and possibilities arising from Big Data in retailing, particularly along five major data dimensions data pertaining to customers, products, time, (geo-spatial) location and channel. Much of the increase in data quality and application possibilities comes from a mix of new data sources, a smart application of statistical tools and domain knowledge combined...

This study aims to inspect and evaluate the integration of database queries and their use in e-commerce product searches. It has been observed that e-commerce is one of the most prominent trends, which have been emerged in the business world, for the past decade. E-commerce has gained tremendous popularity, as it offers higher flexibility, cost efficiency, effectiveness, and convenience, to bot...

This paper reports the findings of research on the strategic responses of established retailers to the challenges and opportunities offered by the Internet and the development of electronic commerce. The paper identifies a range of factors that influence the adoption of Internet retailing and presents a simple framework for categorising Internet strategies based on six case studies of New Zeala...

This paper reports the findings of research on the strategic responses of established retailers to the challenges and opportunities offered by the Internet and the development of electronic commerce. The paper identifies a range of factors that influence the adoption of Internet retailing and presents a simple framework for categorising Internet strategies based on five case studies of New Zeal...

Purpose – The purpose of this paper is to produce the findings of a research project seeking to develop and validate a model for measuring supply chain performance of organized garment retailing in India. Design/methodology/approach – The paper draws its conclusions from an analysis of survey data from samples of Indian organized garment retailing practitioners and consultants. The pre-pilot an...

This paper synthesises the abundance of e-retailing literature to develop a Retailer Internet Adoption Framework that informs retail managers in their decision in the appropriate level of e-business adoption. Using a multiple case study of horticultural ‘greenlife’ retailers, the explanatory power of the proposed framework was examined. Findings suggest that the framework may be an appropriate ...