Continuous quality improvement (CQI) has been described as a methodology to continually improve the processes associated with providing a product or service to meet or exceed customer expectations.1 In reality, the CQI process is a collection of techniques borrowed from the fields of systems theory, statistics, engineering, psychology, and others and is based on the work of pioneers in industri...

Purposively planned or adapted affordable community-based housing arrangements are now available to accommodate lowand modest-income older people who have functional limitations and chronic health illnesses. These housing arrangements introduce various physical infrastructure and dwelling design changes and make available supportive and health-related services that enable their vulnerable older...

INTRODUCTION AND AIMS Microbial contamination of enteral feeding and infant formulas can result in a risk of worsening of the clinical condition of the patients, who are already weakened and susceptible to pathogens. The objective was to evaluate aspects of the management of quality hygienic - sanitary of enteral feeding and infant formulas in hospitals, focusing on the structure, process and o...

OBJECTIVE to assess the structure and results obtained by the "Chronic Renal Patients Care Program" in a Brazilian city. METHOD epidemiological, cross-sectional study conducted in 14 PHC units and a secondary center from 2010 to 2013. The Donabedian Model was the methodological framework used. A total of 14 physicians, 13 supervisors, and 11 community health agents from primary healthcare wer...

Measurement forms the basis for empirical health services research including pharmaceutical practice and policy research. The measurement process is designed to record and capture the underlying construct and concept. In healthcare, critical policy and practice discussions are based on cost, quality, and access. These concepts or constructs have to be measured and analyzed using variables to ev...

BACKGROUND A woman's satisfaction with the delivery service may have immediate and long-term effects on her health and subsequent utilization of the services. Providing satisfying delivery care increases service utilization. The objective of this study is to assess the satisfaction of mothers with referral hospitals' delivery service and identify some possible factors affecting satisfaction in ...

OBJECTIVE To assess the health care process for women over 50 at a Family Health Unit based on the concept of programmatic vulnerability. METHOD This study is inserted in the field of health care assessments. The framework proposed by Donabedian was used to analyze 90.5% of the 790 records of women registered at the unit. RESULTS It was observed that none of the women that did not have a di...