Purpose This research aims at arriving a broad scope of the lessons learnt after two years coronavirus disease 2019 (COVID-19) pandemic outbreak by analysing catalyst and inhibiting factors within three aspects tourism sector: destination crisis management, tourist behaviour industry trends. Design/methodology/approach The methodology this paper involves semi-structured interviews with high-ran...

Increasingly customers publish their opinions or observations regarding tourism products on the internet. Review websites allow customers to express their opinion regarding the service offered during their stay by awarding points to pre-selected criteria or by publishing their comments. This feedback can provide valuable information to service providers. Whether these alternative sources of mar...