There has been considerable attention paid to competitive and strategic information systems. Few cases, however, have been studied and presented in detail. McKesson's order entry and distribution system, Economost, is one of the most widely cited strategic information systems, with wide acceptance; nearly 100% of McKesson's orders are entered electronically by customers. Impact on customers, an...

No business is an island. For success, the business will need to deal with customers, suppliers, employees, and others. In almost all cases there will also be other organizations offering similar products to similar customers. These other organizations are competitors. And their objective is the same—to grow, make money and succeed. Effectively, the businesses are at war—fighting to gain the sa...

In an increasingly competitive market, banks are constantly searching for sustainable competitive advantage to help them maintain their edge against competition. Over the years, banks have tried various drivers for competitive advantage, none of which were sufficient barriers for competitors. Understanding the behavior of their customers and using this knowledge to drive the interaction with cu...

The utilization of Social media tools in business enterprises has tremendously increased with an increased number of users and a corresponding upsurge in time spent online. Online social media services such as Facebook and Twitter are used by companies to introduce new products and services, provide various supports and interact with customers on daily basis. This regular interaction of busines...

To survive in the ceaseless cycle of competition, businesses have developed strategies to become sustainable. These strategies include reusing products, which can lead not only to the creation of economic benefits but also to improvements in a corporation’s social and environmental responsibility. Product reuse can also increase the profit earned on new products by compensating customers who br...

Business intelligence is one of the tools of IT in business and Information systems for management have been just developed theoretically, and have never fulfilled the demands of organizations, practically. The establishment and marketing of electronic insurance demands the readiness of tools and the foundation of IT. Business intelligence provides the managers with a collection of tools, techn...

nowadays many businesses have realized the importance of customer relationship systems to help the potential of it to gain new customers, keep old customers , adding value to their products and services by a more effective communication. with further development of information technology, customer relationships is also very important in the field of financial since many of the finance and banki...