one of the biggest opportunities and challenges facing organizations today is the use of web technology. the internet as a tool for economic exchanges create new sources of income for most of organizations put. the present study investigated the relationship between customer satisfaction and implementation of electronic systems has been. this research used a descriptive, correlational survey. t...

With the global climatic change and the increasing dependence on energy, energy efficiency becomes one of the main obstacles entering the new era of green cloud computing. As a new high-end computation, green computing attracts extensive attention of people, which has great influence on the development of cloud computing. The paper analyzes factors satisfaction degree of cloud computing custome...

We conduct two studies to test three hypotheses: (1) Competition increases a firm’s customer satisfaction; (2) Rivals’ customer satisfaction increases a firm’s customer satisfaction; (3) Rivals’ customer satisfaction reduces a firm’s sales. First, we use store-level customer satisfaction data from a supermarket chain. Next, we consider a range of industries, using brand-level customer satisfact...

In the Vehicle Routing Problem with Time Windows, a set of customers are served by a eet of vehicles of limited capacity, initially located at a central depot. Each customer provides a period of time in which they require service, which may consist of repair work or loading/unloading the vehicle. The objective is to nd tours for the vehicles, such that each customer is served in its time window...

This paper studies approximations to the average length of Vehicle Routing Problems (VRP) with time window, route duration, and capacity constraints. The approximations are valuable for the strategic and planning analysis of transportation and logistics problems. Using asymptotic properties of vehicle routing problems and the average probability of successfully sequencing a customer with time w...

The multiobjective vehicle routing problem considering customer satisfaction MVRPCS involves the distribution of orders from several depots to a set of customers over a time window. This paper presents a self-adaptive grid multi-objective quantum evolutionary algorithm MOQEA for the MVRPCS, which takes into account customer satisfaction as well as travel costs. The degree of customer satisfacti...

Recently, and especially in expanding markets, firms put an extraordinary emphasis on customer satisfaction, sometimes treating it as a superior measure of a company performance to current earnings. While customer satisfaction increases future profits through the effect of positive consumer feedback on future demand, customer satisfaction efforts have a shortterm cost. Therefore, a question ari...

In this paper, we consider discrete-time continuous-space Piecewise Affine (PWA) systems with parameter uncertainties, and study temporal logic properties of their trajectories. Specifically, given a PWA system with polytopal parameter uncertainties, and a Linear Temporal Logic (LTL) formula over linear predicates in the states of the system, we attempt to find subsets of parameters guaranteein...

With the rapid growth and dissemination of mobile services, enhancement of customer satisfaction has emerged as a core issue. Customer reviews are recognized as fruitful information sources for monitoring and enhancing customer satisfaction levels, particularly as they convey the real voices of actual customers expressing relatively unambiguous opinions. As a methodological means of customer re...