Recent articles have proposed that the future of services research may be at risk due to the foundation upon which the services discipline has been built. Indeed, the most fundamental issue of the service discipline or science is still subject to debate, namely the paradigm that answers the question “What is a service?” Common paradigms of services have been criticized in the literature as bein...

this paper provides a critical perspective on entrepreneurial characteristics and gives an input to the discussion on the influence of entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction. it also presents the findings from an empirical study examining the structural effect of these four entrepreneurial characteristics on performance....

Title of Document: DETERMINANTS OF CUSTOMER PARTNERING BEHAVIOR IN LOGISTICS OUTSOURCING RELATIONSHIPS: A RELATIONSHIP MARKETING PERSPECTIVE Adriana Rossiter Hofer, PhD, 2007 Directed By: Professor Martin E. Dresner Department of Logistics, Business, and Public Policy Developing close relationships with third-party logistics providers (3PLs) has been acknowledged in the literature as a benefici...

This paper aimed to identify the antecedents and corollary of customer readiness for co-production in customer-only services using mobile banking as a context. Using structured questionnaire, data were gathered from sample customers Ghana UK analysis was facilitated by structural equation modelling. From findings, socialisation, self-efficacy motivation service productivity. The findings provid...