A major cause of the failure of information technology system (ITS) projects is the problem of fully understanding customer requirements. In this paper we introduce the idea of a Knowledge Requirement System (KRS) as an approach to overcoming the customer requirements problem. This approach combines in a novel way techniques from operational research (OR) and soft systems methodology (SSM). In ...

Customer relationship management is important for any service industry as a satisfied customer likely to remain loyal, spread publicity thereby ensuring profits the organizations. Healthcare an and fast-growing in which patient maintaining good with them highly profitable. Good comes from understanding of patients’ expectations what factors lead satisfaction. WHO its report 2000 introduced Conc...

E-government has been high on the agenda of many governments over the past few years. Over time the focus of attention of e-government related initiatives has shifted. Whereas at the beginning many e-government projects were predominantly ruled by the application of new technology, the focus has now shifted towards creating new business models and customer orientation. This should ultimately re...

Product configuration is a key issue in the development of products which most closely conform to the expectations of customers, thereby enhancing customer satisfaction. It provides a means to customize products in such a way as to meet the requirements of different niches of the market. In this context, this paper proposes a fuzzy product configuration procedure to define product configuration...

This paper will describe the process of designing a desktop photo printing system: printer, ink and media. We will compare recent technology trends in photo printers with respect to customer expectations for imaging system performance. We examine the three fundamental component processes of image printing: preparing the image for printing, putting drops on paper, and ink/media interaction. We d...

Understanding the needs or expectations customers aim to pursue is the priority of marketing communications. This study employed a theoretical approach to identify and respond to the needs that consumers seek to satisfy on fan pages. The customer needs were evaluated from functional, hedonic, social, and psychological perspectives. A two-step confirmatory factor analysis was applied. All four o...