Background: This article identifies the preferences of customer logistics services in Indonesia using Kansei engineering and conjoint analysis methods. The Conjoint Analysis aims to establish utility scores that represent factors services. Methods: In this study, 100 respondents from several cities East Java, Indonesia, are selected fill out formal questionnaire. At same time, 30 chosen determi...

W A z e propose and analyze a heuristic that uses region partitioning and an aggregation scheme for customer attributes (load size, time windows, etc.) to create a finite number of customer types. A math program is solved based on these aggregated customer types to generate a feasible solution to the original problem. The problem class we address is quite general and defined by a number of gene...

For winning in global competition, companies need to recognition and monitoring of customer's behavior to forecast their behavior and desires earlier than competitors. This research tries to recognize the attributes which lead to customer churn. For this, behavior of 3150 subscribers of an Iranian mobile operator, has observed during one year and trends of them has analyzed by a customized LLNF...

Home is important for Chinese people. Because the information regarding the house attributes and surrounding environments is incomplete in most real estate agency, most house buyers are difficult to consider the overall factors effectively and only can search candidates by sorting-based approach. This study aims to develop a decision support system for housing purchasing, in which surrounding f...

Motivated by the importance of customer buying behaviour (such as correlation among product attributes/features of products configured in the past) in planning future configurations, this paper addresses the issue that product evolution (upgrades) usually render information gathered from past buying behaviour at least partially unusable. For instance, relations among features might have been ch...

The collection and combination of assessment data in trustworthiness evaluation of cloud service is challenging, notably because QoS value may be missing in offline evaluation situation due to the time-consuming and costly cloud service invocation. Considering the fact that many trustworthiness evaluation problems require not only objective measurement but also subjective perception, this paper...

Extended Producer Responsibility (EPR) legislation focuses on the life-cycle environmental performance of products and has significant implications for management theory and practice. In this paper, we examine the influence of EPR policy parameters on product design and coordination incentives in a durable product supply chain. We model a manufacturer supplying a remanufacturable product to a c...

Demand models play a critical role in enterprise-driven design by expressing demand and revenues as a function of price, and product attributes. Revenues and cost, expressed as a function of product attributes, provide the basis for predicting profits; the primary objective of corporate decision-making. However, existing demand modelling approaches in the design literature do not sufficiently a...

The importance of developing employability attributes within university graduates is gaining rapid momentum in the UK. One reason for this is that employers in the UK are disappointed by the quality of graduates moving into the workforce; this sentiment has also been echoed by the UK Government. With this in mind, attempts have been made to identify general attributes that lead to employability...

Importance-performance analysis (IPA) is a simple but effective means of assisting practitioners in prioritizing service attributes when attempting to enhance service quality and customer satisfaction. As numerous studies have demonstrated, attribute performance and overall satisfaction have a non-linear relationship, attribute importance and attribute performance have a causal relationship and...