Large-scale customer service call records include lots of valuable information for business intelligence. However, the analysis of those records has not utilized in the big data era before. There are two fundamental problems before mining and analyses: 1) The telephone conversation is mixed with words of agents and users which have to be recognized before analysis; 2) The speakers in conversati...

Hypnotherapeutic interactions can be mapped on a continuum from formal hypnosis to hypnotic conversation. Unlike the structured forms of formal hypnosis, hypnotic conversation relies upon utilizing the client's responses, both verbal and non-verbal, to facilitate therapeutic process. In this paper, we illustrate this continuum with a series of anecdotal clinical examples starting with formal hy...

Gordon Pask developed not only a Conversation Theory, but also a (less well-known) Interaction of Actors Theory, partly in response to demands during the time he worked in Amsterdam. The paper aims to clarify how this Theory intended to minimise the effcts of use on scientific results, while maximimising the help such results to improve on actions. This would facilitate empirical study of what ...