The user’s usage continuance of an information system (IS) has been considered as a key factor in determining whether an IS is useful or not. This usage continuance not only allows firms to recoup their IS investment but also represents the sustainability of IS success. However, continuance of IS usage is a long-term organizational process; it can be influenced by contingency factors (e.g., env...

Process modeling has become an essential aspect of information systems (IS) practice. In line with the increased popularity, a plethora of process modeling techniques has been proposed over time. Yet, despite the proliferation of techniques, only a few have been widely accepted by practitioner communities. However, the long-term viability of a process modeling technique and its eventual success...

This paper examines the factors influencing consumers’ intention to continue using a new pattern of online group-buying, which benefits consumers from high discounts and is prevalent in many countries of the world since 2009. A theoretical model is proposed based on Expectation-Confirmation Model of IS Continuance (ECM-ISC) from the previous IS continuance literature, integrating with e-recover...

The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that...

Previous research suggests that an eventual information technology (IT) success depend on both its initial adoption (acceptance) and subsequent continued usage (continuance). Expectancy disconfirmation theory (EDT) has been successfully used to predict users intention to continue using information technologies. This study proposed a decomposed EDT model to examine cognitive beliefs and affect t...

The tremendous development of technologies over recent decades has offered many e-learning systems to faculty educators to support teaching. The advantage of using such systems in connection with onsite courses is that it increases flexibility in teaching/learning by making resources available online. However, there is little empirical evidence to suggest which factors shape educators’ continua...

The expectation–confirmation model (ECM) of continued information systems (IS) use has proven to be successful across online service contexts. Previous studies based on ECM have focused on a referent (i.e., comparison standard) that is centered on the target IS (i.e., target online service). The effect of this referent, captured through confirmation, has been strongly demonstrated. Yet, few stu...

The growth of social networking sites (SNSs) introduces a variety of interesting behaviors by users of these online informing environments. SNSs have become important informing channels for both personal and commercial interests, but paradoxically some experience enormous growth even when unfavorable consequences are continually reported, while others decline. This research investigates new fac...

The emergence of mobile application software (App) has explosively grown in conjunction with the worldwide use of smartphones in recent years. Among numerous categories of mobile Apps, social Apps were one of those with the greatest growth in 2013. Despite abundant research on users’ behavior intention of mobile App usage, few studies have focused on investigating key determinants of users’ con...

The tremendous development of technologies over recent decades has offered many e-learning systems to faculty educators to support teaching. The advantage of using such systems in connection with onsite courses is that it increases flexibility in teaching/learning by making resources available online. However, there is little empirical evidence to suggest which factors shape educators’ continua...