A systematic approach to measuring organisational performance is fundamental to the pursuit of business excellence. As such, the area of organisational performance measurement, and its use of data and analysis to inform business decisions, affords statisticians a potentially high value–adding opportunity. To be effective in this area, statisticians need to appreciate the differing requirements ...

Vijay Raj Singh is the Center of Excellence (CoE) lead for the Business Intelligence and Performance Management (BIPM) practice within the Technology Excellence Group (TEG) at Tata Consultancy Services (TCS). Over an experience of more than 11 years, he has successfully anchored several customer engagements; helping organizations across industries design and develop solutions involving business...

Scotland’s Curriculum for Excellence (CfE) is a good example of a new breed of national curriculum; a curricular model that seeks to combine top-down government prescription with bottom-up school-based curriculum development by teaching professionals. However, in developing a renewed view of teachers as agents of change and relaxing curriculum prescription, CfE has attracted criticism for its v...

The objective of this paper is to examine the EFQM Excellence Model as an enabler of E-procurement adoption and the effect on purchasing performance. The study utilized a cross-sectional telephone survey of a sample of Spanish manufacturing companies using multiple informants. A total of 200 firms responded making a total of 800 responses. Data was analyzed using structural equations modelling....

One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT . This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM 3 .Relationships between KM and EFQM are analyzed and demonstrated by...

Service Excellence is one of the most important elements for companies that engaged in service fields. Because, excellence covers almost all processes B2C (Business to Customer) relationships. In this PKM (Community Service), Institut Teknologi dan Bisnis Kalbis collaborates with RSIA (Rumah Sakit Ibu Anak) Bina Medika, Bintaro, South Tangerang. its service, Medika has problems terms excellence...