July–September 2000 59 Copyright 2000. Lucent Technologies Inc. All rights reserved. Introduction New high-speed networks make possible new telecommunication services and applications involving voice, data, and multimedia. These networks open new opportunities to service providers such as operators, Internet service providers (ISPs), and application service providers (ASPs), especially if they ...

Over the past years Mobile Business has gained significant progress not only because of higher transfer rates as well as advanced processing power and memory capabilities of networks and mobile devices but also because of novel location-based mobile applications which raise many expectations in the mobile market. As a result network operators start to offer their services to 3 party application...

Initiatives related to the proposed development of “services science” created a challenge for further development of the work system method, a systems analysis method designed for business professionals: Would it be possible to develop a version of the method that specifically addressed services? Although that research is on-going, thinking about services as a special type of work system led to...

Services based on packet switched networks are becoming dominant in telecommunication business and both operators and service providers must evolve in order to guarantee the required quality. Increasing bandwidth is no longer a viable solution because of the business erosion for network operators which cannot expect revenues due to the large investments required to satisfy new applications dema...

The concept of co-production was originally introduced by political science to explain citizen participation in the provision of public goods. The concept was quickly adopted in business research targeting the question how users could be voluntarily integrated into industrial production settings to improve the development of goods and services on an honorary basis. With the emergence of the Soc...

Concepts like extended products and product-service systems have been discussed for years. So far several publications have highlighted the relevance and showed examples. While taking services into consideration the focus is shifting from the realization phase of a product to its life-cycle. The changes of customer behavior as well as the trend towards new mobility paradigms are challenging man...

Continuous pressure on government budgets, rapid changes in business opportunities and quick technological improvements make today’s geo-information market very dynamic. This forces organisations, such as National Mapping Agencies (NMA) and GIS companies, to change the way they generate services and to adopt new working strategies. In this transition, organisations have realised that satisfying...

Currently, Service-Oriented Architecture (SOA) is becoming the most popular software architecture of contemporary enterprise applications, and one crucial technique of its implementation is web services. Individual service offered by some service providers may symbolize limited business functionality; however, by composing individual services from different service providers, a composite servic...

The recent approval of the EU Services Directive is fostering the Internet of Services (IoS) and will promote the emergence of marketplaces for business and real-world services. From a research perspective, the IoS will require a new bread of technological infrastructures to support the concepts of business service description, contract management from various perspectives, end-to-end marketpla...

BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to customers for use at home, work and on the move; broadband and Internet products and services and converged fixed/ mobile products and ser...