Frustrated by the inadequacies of traditional performance measurement systems, some managers have abandoned financial measures like return on equity and earnings per share. "Make operational improvements and the numbers will follow," the argument goes. But managers do not want to choose between financial and operational measures. Executives want a balanced presentation of measures that allow th...

Seit Jahren befindet sich das Gesundheitswesen verstärkt im Wandel. Die Wettbewerbssituation von Krankenhäusern verschärft sich zunehmend und strategische und operative Wirtschaftsziele rücken in den Vordergrund. Betriebswirtschaftliche Konzepte wie die Balanced Scorecard sind im Bereich der Produktivitätsmessung entscheidende Instrumente, deren Potenziale allerdings erst durch eine qualitativ ...

to survive in today’s competitive environment, companies need continues improvement to achieve goals such as increasing the accuracy of targeting, improving product or service. however, there is no improvement guaranty without performance evaluation. an organization must assess current performance before embarking on any improvement. if it does not, it will have no baseline from which to determ...

in this paper, we are going to investigate the growth of the iranian maritime transport with a focus mainly on the north - south transit corridor, review of dry ports in order to support the iranian container terminals at the south ports in order to increase the volume of container storages at the terminals. for the purpose of assessing the outcome of port operational management, the balanced s...

many of the so-called organizational strategies on which companies are dependent, are not endurable. these strategies may not be well structured and cannot stand the test of time. thus, making the right decision is extremely important for strategic planning. the proposed strategy formulation framework in this paper (fuzzy bsq) is a powerful management tool in strategic planning that integrates ...

Executive Summary : This presentation proposes a conceptual framework for assessing the business effectiveness and quality of Information Management (IM)Services in organizations by using a Corporate Information Management scorecard. The presentation applies the ‘Balanced Scorecard’ tool used by organizations typically for management strategy and performance measurement in the area of Informati...