The user-centered design of an e-health system is a complex endeavor: the conflicting interests of multiple user perspectives have to be balanced throughout the design process. Moreover, a common understanding of the interplay between technical, psychological and business aspects has to be developed among multi-disciplinary project partners. In this paper, we describe how the European ambient a...

The purpose of the present paper is to build a system dynamics model for goal dynamics in organizations within a Dynamics Balanced Scorecard framework. In this paper it is proposed a model of goal dynamics in which Goal Setting and two other related Human Resources practices (Management by Objectives and Training) is viewed as a managerial tool able to enhance workers’ goal commitment, and ther...

BACKGROUND OBJECTIVE To evaluate the usefulness of a clinical scorecard in managing sore throat in general practice. DESIGN Validation study of scorecard for sore throat with a throat swab culture used as the 'gold standard'. SETTING A solo family practice in rural New South Wales, AustraliaParticipants: Patients attending with sore throat. METHODS Patients from the age of 5 years and ...

Comparing Publicly Reported Surgical Outcomes WithQualityMeasures From a Statewide Improvement Collaborative The recent release of a Surgeon Scorecard has accelerated debatearoundthemeritsofpublicly reportingsurgicaloutcomes.1 BasedonMedicare claims from2009 through2013, this scorecard provides the public with surgeon-specific complication rates for8electiveproceduresperformedbynearly 17000surg...

Several years ago we introduced the Balanced Scorecard (Kaplan and Norton 1992). We began with the premise that an exclusive reliance on financial measures in a management system is insufficient. Financial measures are lag indicators that report on the outcomes from past actions. Exclusive reliance on financial indicators could promote behavior that sacrifices long-term value creation for short...

In this paper, we are going to investigate the growth of the Iranian maritime transport with a focus mainly on the North - South transit Corridor, review of dry ports in order to support the Iranian container terminals at the south ports in order to increase the volume of container storages at the terminals. For the purpose of assessing the outcome of port operational management, the Balanced ...

To provide valuable support for successful decision-making, managers need a balanced set of financial and nonfinancial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard is such a measurement system. As an open system the balanced scorecard facilitates the considerati...