For IT companies, a quick reaction when a new product is being deployed into the market is crucial, so a very dynamic response is required, mainly analyzing the new channels used by their customers to express their satisfaction or concerns. This quick response can only be achieved if companies count with the support of powerful Opinion Mining Tools able to analyze the sentiment evolution over t...

As retail choice states reach the end of their transitional, rate-cap periods, state regulators must decide what type of default supply service to provide to customers that have not switched to a competitive retail supplier. In a growing number of states, regulators have adopted real-time pricing (RTP) as the default service for large commercial and industrial (C&I) customers. Although this tre...

This is a philosophical ‘position paper’, starting from the observation that we have an intuitive grasp of a family of related concepts of “possibility”, “causation” and “constraint” which we often use in thinking about complex mechanisms, and perhaps also in perceptual processes, which according to Gibson are primarily concerned with detecting positive and negative affordances, such as support...

R operations management papers model customers as solving multiarmed bandit problems, positing that consumers use a particular heuristic when choosing among suppliers. These papers then analyze the resulting competition among suppliers and mathematically characterize the equilibrium actions. There remains a question, however, as to whether the original customer models on which the analyses are ...