“ Does it pay for firms to seek ISO 9000 certification ? ” While this question is as old as ISO 9000 itself, it remains essential, and largely unanswered ! What is new – to the best of our knowledge – is the combination of data and methods followed by the authors of this article, a foursome of business school academics from the United States and Spain, in providing an answer. S P E C I A L R E ...

Although business rules have been largely used in database modeling, very little can be found in requirements engineering literature. Many articles have been written about the use of business rules but only a few on how to elicit them. This article focuses on business rules as prescribed procedures that should be followed to achieve the business’s goals. Companies that are according to ISO 9000...

The ISO 9000 series of quality management systems standards is widely diffused, with over 560,000 sites certified in 159 countries (as of December 2002). Anecdotal evidence suggests that global supply chains contributed to this diffusion, in the following sense. Firms in Europe were the first to seek ISO 9000 certification. They then required their suppliers to do likewise, including those abro...

Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowled...

The fast evolution of management systems standards ISO 9000 and ISO 14000 worldwide, from unknown entities to wellestablished management practices, represents a facet of the global marketplace in which many firms operate. Over 400,000 firms in over 150 countries have adopted ISO 9000 since it was introduced in 1986. Its successor, ISO 14000, was introduced in 1996 and has already been adopted b...