The rapid development of information affects many aspects human life. So that the field security becomes one aspect must be considered. This study aims to measure awareness and improve daily operational activities managing IT services effectively efficiently. Salemba Adventist Academy has used Wium Online Education Management System (WIOEM) online system, but in its implementation system are no...

هدف: کارآفرینی یکی از عوامل کلیدی در توسعه اقتصادی و شاخص اساسی جوامع روبه‌رشد است. آنچه که کارآفرین را به آغاز فعالیت ترغیب می‌کند، انگیزه فرایند تبدیل یک فرد عادی است می‌تواند فرصت‌هایی ایجاد کند حداکثر رساندن ثروت کمک کند. هدف این پژوهش شناسایی طبقه‌بندی انگیزه‌های کارآفرینان می­باشد.طراحی/ روش‌شناسی/ رویکرد: با رویکرد مرور نظام­مند استفاده ماتریس شش سلولی دو مؤلفه جهت (کشش یا فشار) منبع (اق...

The Data Center Markup Language is the emerging standard that will enable IT organizations worldwide to successfully adopt and enforce an ITIL-compliant environment for improved operations, lower cost of management and increased service quality.

هدف: هدف از پژوهش حاضر مقایسۀ واکنش ­پذیری هیجانی و نظریه ذهن کودکان بر اساس سبک ­های ابرازگری مادرانشان بود. روش: روش توصیفی نوع علّی-مقایسه­ ای بود در دو گام به صورت آنلاین انجام رسید. ابتدا با استفاده نمونه ­گیری دسترس، تعداد 105 نفر مادرانی که نمرات آن­ها هر یک پرسشنامه کینگ امونز (1990)، دوسوگرایی (1990) کنترل راجر نشوور (1987) انحراف استاندارد بالاتر میانگین دست آمد (در گروه 35 نفر) دوم وا...

NOTE: This white paper was developed with input from the original ITIL set of documentation. Although the process terms have been updated to reflect the new names, and the process definition have been revised slightly, some of the definitions may not be 100% accurate.

This study provides a critical assessment of the current KPI-driven steering practices carried out by Chief Information Officers (CIOs). It explores how the use of ITIL KPIs affect the IT Service Management (ITSM) organization’s learning behavior and how this behavior impacts on Digital Business Transformation. The results indicate that, when used to steer the ITSM organization, ITIL KPIs will ...

Along the implementation of Information Technology (IT), there are incident, request, problem, and event. According to this, organizations need to implement a function which can be a single point to provide communication between IT service provider and IT users. Information Technology Infrastructure Library (ITIL) mentions service desk as a function to operate solution of this matter. But, rece...

-It cannot be denied that nowadays information is a very important asset for any modern organization. Therefore protecting its security is very important and becoming a top priority for many organizations. Unfortunately there is no single formula that can guarantee 100% of information security. Therefore there is a need for a set of benchmarks or standards to ensure the best security practices ...

A popular guideline to manage today’s complex and heterogeneous IT systems is the IT Infrastructure Library (ITIL), which provides a catalogue of best practices for IT Service Management (ITSM). However, state-of-the-art implementations of ITIL rely on a set of XMLbased standards. To ease manageability and effectively exploit a Configuration Management System (CMS), which is the integral part o...