This paper applies fuzzy set theory to evaluate the service quality of online auction. Service quality is a composition of various criteria. Among them many intangible attributes are difficult to measure. This characteristic introduces the obstacles for respondent in replying to the survey. So as to overcome this problem, we invite fuzzy set theory into the measurement of performance. By using ...

The objective of this study is to provide an effective multi criteria decision making (MCDM) approach with group decision making to evaluate different smart phone alternatives according to consumer preferences. The choice of the most appropriate phone is a very complex decision, involving several perspectives. In such complex situations intuitionistic fuzzy sets with TOPSIS (IF-TOPSIS) can be u...

In this study, we evaluated the effects of the normalization procedures on decision outcomes of a givenMADMmethod. For this aim, using theweights of a number of attributes calculated from FAHP method, we applied TOPSIS method to evaluate the financial performances of 13 Turkish deposit banks. In doing this, we used the most popular four normalization procedures. Our study revealed that vector n...

This study reports on the performance assessment of the Asian airlines using TOPSIS – a multi-criteria decision making technique – as the cornerstone method to compute efficiency scores. Subsequently, and observing indicators frequently found in literature, TOPSIS results on efficiency levels are combined with GLMM-MCMC methods to assess the impact of contextual variables on performance. The re...

In this paper, we extend TOPSIS (Technique for Order Preference by Similarity Ideal Solution) for solving Large Scale Multiple Objective Programming problems involving fuzzy parameters. These fuzzy parameters are characterized as fuzzy numbers. For such problems, the α-Pareto optimality is introduced by extending the ordinary Pareto optimality on the basis of the α-Level sets of fuzzy numbers. ...

One of the most important factors in quality improvement of transportation, communication, accommodation, utilities, etc is urban infrastructures development. Certainly, with the intention of achieving the goal, approaches to urban infrastructures management must be ranked by Scientific and logical evaluation and calculation. This paper presents evaluation of governmental, private, and public–p...

The Evaluation of eCRM implementation in most of organizations will witness an increase in efficiency, staff satisfaction, and eventually customer satisfaction. The objective of this paper is to apply and compare the analytic hierarchy process (AHP), Fuzzy AHP and Fuzzy Topsis methods to evaluate the Parsian banks’ readiness in ECRM implementation. Primary data have been collected by means of q...

Selection of an appropriate Multiple Attribute Decision Making (MADM) method for providing a solution to given MADM problem is always challenging endeavour. The challenge even greater situations where specific there exist multiple methods with similar degree suitability. Technique Order Preference by Similarity Ideal Solution (TOPSIS) and its dominant variant the Modified TOPSIS are two very ap...