Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which requires taking them into account for more realistic study. In this paper, a set of fuzzy data is used to ...

Quality function deployment (QFD) is a method used for the manufacturing process of a product or service that is devoted to transforming customer requirements (CRs) into appropriate engineering characteristics (ECs) by specifying the importance of the ECs and then setting their target values. Confronting the inherent vagueness or impreciseness in the QFD process, we embed the fuzzy set theory i...

This article presents an integrated approach to optimize cost while respecting the customer perception of a product using a modified Quality Function Deployment (QFD) method. This QFD method helps a design team to determine the effect of various design strategies for customer satisfaction. The new QFD method uses a two-phased approach for finding an optimum design strategy. During the first pha...

The purpose of this paper is to improve service quality of freight forwarders and explore the quality function deployment (QFD) in terms of quality management technique. Freight forwarder business is mainly characterized by lower capital investment and entry barrier comparing with a shipping line. Freight forwarders usually work closely with shipping or airline companies as intermediary agent a...

Catering service of high speed railway (CSHR) is an important part of railway passenger service. This paper suggests a new use of Fuzzy Quality Function Deployment (F-QFD) for distribution center locations evaluation in CSHR (DCLP-CSHR) as a preliminary step for distribution network design. Fuzzy sets concept is incorporated to deal with imprecise nature of the linguistic judgments of decision ...

This paper applies the quality function deployment (QFD) theory to improve teaching of entrepreneurship education, and puts forward QFD model education improvement. First all, constructs a series houses by mining customers’ demand for including house design, implementation control. The customer demands are expanded specific steps process, establishment target in local universities through reali...

The interdisciplinary complexity of modern construction projects has made meeting customer needs and requirements a difficult task. Under the current model, decisions affecting the early stages of design when designers have the largest impact on the final cost and functionality of a given product are approached in an informal and non-homogeneous manner. This study proposes an alternative approa...

Nghiên cứu này khám phá tác động của phân tích chiến lược kinh doanh (SWOT) đến thẻ điểm cân bằng (BSC) với vai trò trung gian triển khai chức năng chất lượng (QFD) tại các công ty xây dựng trên địa bàn Thành Phố Hồ Chí Minh (TP.HCM). Bảng câu hỏi trong nghiên bao gồm 45 kỹ thuật lấy mẫu ngẫu nhiên và dữ liệu được thu thập từ 399 nhà quản lý ở khác nhau lĩnh vực TP.HCM. Kết quả cấu trúc tuyến t...

Quality function deployment (QFD) is a customer-driven quality management tool that can improve system quality, promote innovation, and enhance the core competitiveness of enterprises. Nonetheless, traditional QFD method has defects in handling experts’ assessments, measuring customer requirement importance, prioritizing engineering characteristics, which affect its efficiency limit application...

Research on Component-Oriented Business Applications has focussed on Specifications of Components and Component Markets. Another approach based on Mass Customization and Software Product Lines is presented here. Mass Customization is a strategic concept used in many industries to offer products that are customer-individual, but based on a limited number of building blocks. Thus, customer value ...