The six sigma methodology aims to reduce the number of mistakes/defects in a manufacturing process and hence the manufacturing costs. Six sigma is the ultimate measure of quality. As firms improve their processes, and move towards the elusive six sigma, they often need to re-design the products, process and services to ’’designout’’ defects and design-in quality. Describes the underlying statis...

Modern IT service provider organizations are under a continuous pressure to increase their competitiveness. Ways to reduce costs while improving performance – in terms of effectiveness, productivity, and quality – of services are a key focus area for companies in the IT industry. The existence of human operators in this industry, although required, may introduce defects in the process. In IT se...

Six-sigma is a business-driven, multi-faceted approach to process improvement, reduced costs, and increased profit. It helps to improve quality of product and cost saving. Six sigma is considered to be one of the best quality improvement methodology applied successfully to organizational areas like manufacturing, production, accounting and finance, sales and marketing, information systems, huma...

Simulation of business and manufacturing processes has been helping companies improve their operations for several decades. During that time, business improvement programs have appeared, disappeared, grown and evolved. Six Sigma introduced another way of thinking about process improvement by focusing primarily on the financial impact and how defect reduction, customer satisfaction and improved ...

The objective of this paper is to optimize sales lifecycle performance at United Biosource Corporation through the Six Sigma DMAIC methodology to produce fact based, and data driven approaches with reduced process inconsistency. This methodology was applied to identify inefficiencies within the current sales lifecycle process, including excessive data collection and workflow activities. Evaluat...

Stockholders and customers both challenge executives to produce products and services at lower cost and higher quality. In response to this need executives have implemented quality improvement programmes. One widely applied programme is Six Sigma, which promises massive cost-reduction, and improved quality of products and services. Six Sigma methodology is a business strategy for operations imp...

Six Sigma Management has played a very important role in improving corporate performance. Literature shows that a great deal of components is influencing the success of Six Sigma Management. Problems with analyzing those components related to the Six Sigma Management lie in the fact that there exist complicated forms of causal relationships among them, forcing the Six Sigma strategists to rely ...

In this chapter, the authors establish the existence of a synergistic relationship between two complementary methodologies, Business Process Management (BPM) and Six Sigma, through literature review and suggest methods to exploit the same. Six Sigma provides incremental improvement through its analytical abilities and is complemented by BPM which provides the data from the ongoing processes on ...

Purpose – Six Sigma has been part of our business lexicon for more than a decade. Debates on its emergence as a strategic initiative have created critics who consider it as an old wine in a new bottle. Is Six Sigma a management fad? This article presents some common myths and realities of Six Sigma business strategy. The paper provides an excellent resource for those people who would like to kn...

the relationship between the manufacturer and supplier has changed from one of competition into that of greater cooperation during recent years. the selection and evaluation of suppliers are primary and important issues when an enterprise implements supplier relationship management (srm) and total quality management (tqm). much research indicates that most enterprises tend to evaluate their sup...