Background: Waiting time in emergency department is a key indicator in measuring the quality of hospital services and has a significant impact on patient satisfaction The purpose of this study was to conduct a systematic review and meta-analysis of the patients' waiting time in hospital emergency departments in Iran.    Methods: Data were collected from databases of Web of Science, E...

Purpose: In the present study, we aimed to identify the factors that affect nurses’ decision making in triage. Method: We used a predictive design in this survey, with triage records created by researchers and completed by triage nurses at five emergency hospitals. The survey was held for five days within January of 2012. We performed multiple linear regression analysis with triage duration as ...

As the National Health Service (NHS) of England continues to face tighter cost saving and utilisation government set targets, finding the optimum between costs, patient waiting times, utilisation of resources, and user satisfaction is increasingly challenging. Patient scheduling is a subject which has been extensively covered in the literature, with many previous studies offering solutions to o...

There is increasing concern in Canada regarding growing pressures on emergency room care. Frequent media reports call attention to overcrowding, lengthy waiting times and the re-routing of ambulances due to the closure of emergency rooms during periods of overcrowding. Much of this information, however, is anecdotal. As such, little is known about patients' experiences in emergency rooms in Can...

AIM Healthcare facility management requires the optimisation of the quality of services offered. METHODS The Authors adopted a questionnaire as a means to assess customer satisfaction and needs. The Questionnaire has been designed to address adults, i.e., parents or guardians of children attending the Paediatric unit as patients. To estimate their degree of satisfaction, either regarding the ...

OBJECTIVE To describe the level of patient satisfaction with family practice in Slovenia. DESIGN An internationally developed instrument for patients' evaluations of general practice care was used in a postal survey. SETTING A representative sample of 36 family practices in Slovenia. STUDY PARTICIPANTS Sixty consecutive patients in every practice were approached and offered a self-adminis...