With the transformation of economic form from industrial economy into economy based on knowledge and the transformation of enterprise’s nature from “economic man” into “social-ecological-economic man”, enterprise’s sustainable growth becomes a more complex task. The objectives of the company should be derived by balancing the conflicting claims of the various 'stakeholders' in the firm, and max...

A new operational perspective on fundamental concepts related to customers, service, and value differs from servicedominant logic in its approach to service systems, value creation, value co-creation, service interactions, value facilitation, and value constellations. This perspective leads to two new tools for supporting service system design: 1) A “value blueprint” uses a swimlane representat...

Value creation by individuals and firms plays a central role in the evolution of populations by enabling adaptive efficiency. Once created, value may become embedded in resources which require deployment for value to be appropriated. Value appropriation is a two-step process through which a firm first competes against other firms to create and protect appropriation streams (i.e., inter-organiza...

Companies need to rethink the way they create value and grow their business thrive in tomorrow’s volatile uncertain environment. virtually every industry are impacted b...