This paper argues for a model-driven framework for integrating human interface engineering with software engineering. The usage-centered design process, a robust and proven process grounded in software engineering, is briefly described and contrasted with traditional user-centered approaches. The connections between the core models of usage-centered design and their software engineering counter...

The introduction of the Web in museum environments is a relatively new phenomenon and the ways to utilise it are still very much under investigation. This review investigates the process of design that underlies current museum web sites and argues that it will be crucial to their future evolution and success to centre this process around the users. Based on a small-scale questionnaire of leadin...

In user-centred design, a widespread recognition has surfaced for the importance of designers to gain empathy with the users for whom they are designing. Several techniques and tools have been developed to support an empathic design process and several issues are indicated that support an empathic process, but precise definitions and a framework of what makes ‘empathy’ is missing. Although the ...

The key factor in satisfying human expectation lies in identifying what the user wants to achieve. This could be in the abstract form of a mission or a more tangible and identifying form of a task or an activity. This paper presents two notions. The first notion is acknowledging that the task or activity performed has a significant focus when designing for context-sensitive and mobile systems ....

For the last three years, CESAR’s user experience team has endeavored to build a user-centered organizational culture. In this report, we present some succeeding empirical strategies for evangelizing usability, in the hope that professionals in similar contexts might benefit from them.

Personas are results from user studies and viewed as a design and a communication tool in user-centered design processes. There were many studies addressing how to create good personas but what types of personas and how personas could help in ideation processes were less discussed in past works. In this paper, we conducted a comparative study to explore effects of personas on the ideation proce...

Increasingly, computing and communications-based technologies are being implemented within cars. There is a need for fundamental research and development to ensure that the control interfaces for future cars require minimal visual demands. The needs, abilities and preferences of drivers (in particular older drivers) are clearly a prime focus, as part of a user-centred design approach. In additi...

The emergence of adaptive interfaces [Benyon 1993, Benyon & Murray 1988] provides a satisfactory framework for taking into account users heterogeneity. In adapting to the user’s characteristics, these interfaces could, in principle, minimize training and support costs, as well as improve user’s satisfaction and productiveness. However, so far, there is no general agreement on adaptive interface...