Trust is the cornerstone of traditional business transactions and a lack of trust is one of the main inhibitors on the future growth of Electronic Commerce. However, trust is a nebulous social construct that is further complicated by its context dependence. Our assertion is that through study of the contextual artifacts and the process of trust formation in traditional business settings, we can...

When interacting with computer agents, people make inferences about various characteristics of these agents, such as their reliability and trustworthiness. These perceptions are significant, as they influence people’s behavior towards the agents, and may foster or inhibit repeated interactions between them. In this paper we investigate whether computer agents can use the expression of emotion t...

The evaluation of trust in economic decision making remains on the periphery of mainstream economic analysis and teaching. Yet business managers use trustworthiness in daily exchanges to create competitive advantages for their firms. An exploratory empirical test of Barney and Hansen’s three levels of trust (weak, semistrong, and strong) and Lewicki and Bunker’s portfolio of governance mechanis...

The debate on the benefits of trust or distrust in groups has generated a substantial amount of research that points to the positive aspects of trust in groups, and generally characterizes distrust as a negative group phenomenon. Therefore, many researchers and practitioners assume that trust is inherently good and distrust is inherently bad. However, recent counterintuitive evidence obtained f...

Patient versions of guidelines ‘translate’ guideline recommendations originally formulated for clinicians, to patients and the public. This way, patients can learn about the current standard of care, and how—based on the best available evidence—physicians should treat their condition. Patient versions of guidelines support the trusting relationship between patients and their physicians as both ...

Trust plays an important role when it comes to sharing and picking up information on the Internet. Even more so when advice is being exchanged and decisions are being made based on what at first sight seems to be interpersonal communication between people who do not know each other. Research concerned with the role of trust in making an assessment of online user-generated information, often foc...

Computerized systems are often employed to support control and decision-making tasks in complex and dynamic environments. Trust or mistrust in these systems has been demonstrated to significantly affect operator performance. Consequently, errors of trust or mistrust may compromise system performance, with potentially disastrous results. Accordingly, trust should be considered in both the design...

Development of Web 2.0 enabled users to share information online, which results into an exponential growth of world wide web data. This leads to the so-called information overload problem. Recommender Systems (RS) are intelligent systems, helping on-line users to overcome information overload by providing customized recommendations on various items. In real world, people are willing to take adv...