After its development and phenomenal success, Total Quality Management (TQM) was applied outside the industrial sectors to service organizations, such as banks. This paper investigates the application of TQM to a service organizations using Jordanian baking sector as a model example. Banking is an important sector in Jordan. The government has introduced several laws and constitutions aimed to ...

Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. One of the most important technological innovations of the last decade has been the emergence of ERP solutions. But implementation of ERP is not just a technological challenge. It’s a socio-technological endeavor, which mandates modifying existing applications and redesigning critical busine...

The success rate of all organizations irrespective of its nature, service oriented or product oriented; profit based or non-profit based; public or private, is influenced by many factors, where the most critical customer satisfaction is to achieve excellence in business (1). This study has attempted to understand the impact TQM practices in hospital management system where the customer expectat...

This paper examines the mediating role of competitor orientation and inter-functional coordination between leadership styles Total Quality Management (TQM) implementation. The empirical data for this study were drawn from a survey 203 leaders manufacturing service firms in Addis Ababa its surrounding cities to examine reliability validity independent constructs; constructs (i.e., coordination);...

Sažetak: Upravljanje kvalitetom obuhvaća sustavno korištenje različitih metoda, smjernica, tehnika i alata kako bi se, kroz postizanje visoke kvalitete proizvoda i procesa, zadovoljili zahtjevi korisnika i postigla konkurentna prednost te poslovni uspjeh. Buđenje svijesti o kvaliteti u svim poslovnim procesima osnovni je cilj TQM-a, a pretpostavlja orijentaciju na korisnika, kontinuirana pobolj...

4 / 7 / 2 0 0 8 " There are many interpretations and definitions of TQM. Put simply, TQM is the mutual cooperation of everyone in an organisation and associated business processes to produce value-for-money products and services to meet and hopefully exceed the needs and expectations of customers. " Barrie G. Dale, 2004 Discuss the key elements of Total Quality Management within the context of ...

Indian manufacturing firms operating in rapidly changing and highly competitive market, over the last few decades, have embraced organization-wide transformation to achieve cultural and operational excellence. In recent years, numerous approaches have been proposed to improve business and manufacturing performance. Lean practices in particular, Total Productive Management (TPM) and Total Qualit...

Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as measuring TQM or performance as a single construct. Based on a comprehensive literature review, this study iden...