The focus on the sustainability of tourism destinations and firms is a global trend. However, implications those investments in tourist behavioural intentions need further investigation. This study proposes conceptual framework for exploring influence perceptions travel behaviour intention to recommend revisit. results from structural equation modelling importance–performance matrix analysis sh...

This study explores the relative importance of epistemic value, value for money and perceived safety in visitors’ evaluation a foreign destination. Based on sample 248 international tourists who visited Zanzibar between July 2021 January 2022, shows that three factors are significantly associated with overall satisfaction, subsequently affecting visitor’s willingness to recommend However, also ...

Previous studies on social enterprises reported that unlike private enterprise consumers, social enterprise consumers appreciate the social value of the enterprise products and that social value affects customer satisfaction and repurchase intention. However, previous literature also pointed out that focusing only on social value as the factor affecting purchase behavior does not reflect the ch...

While researchers have noted the increase in offshoring IT and business processes since the 2000 timeframe, there is limited work on the implications of offshoring for firms and consumers. This research begins to address these implications by studying the relationship between offshoring and customer satisfaction, expressed through the American Customer Satisfaction IndexTM tracked by the Nation...

Air-rail integration services (ARIS) are a promising solution for intermodal travel, but they also offer challenges such as trip complexity and uncertainty that may negatively impact passenger satisfaction. This paper addresses the quality evaluation of ARIS with twofold purpose, specifically, (1) to explore causal relationships between psychological behavioral variables passengers (2) identify...

Purpose – This study tries to examine how Perceived Instrumentality Organizational (The extent to which employees feel that their display of OCB will help in contributing to organizational operations and achievement of organizational objectives) and Perceived Instrumentality Individual ( the extent to which employees perceive that their display of OCB will help in achieving Individual Objective...

With the rapid development ofmobile technology and large usage rates ofmobile phones, mobile instant message (MIM) services have been widely adopted in China. Although previous studies on the adoption of mobile services are quite extensive, few focus on customer satisfaction and loyalty to MIM in China. In this study, we examine the determinants of customer satisfaction and loyalty. The finding...

Firms aim at achieving their economic interests without neglecting the needs of local and regional communities environment itself. The process involves defining implementing Social Responsibility strategies that leverage organizational competitiveness sustainability. In this context, current study purposes to demonstrate how Corporate (CSR) a sustainable orientation influence satisfaction loyal...