This paper describes research in progress that is investigating situational trust in e-commerce transactions. Beginning with a typology of conceptions of trust, the concept of situational trust is singled out as being particularly interesting. We then propose a socio-technical approach to the study of trust in e-commerce, and describe a two stage study using multiple methods to explore the form...

Employing media richness theory, a model is developed to open the black box surrounding the impact of computer-mediated communication systems on decision quality. The effects on decision quality of two important communication system factors, cue multiplicity and feedback immediacy, are examined in light of three important mediating constructs: social perceptions, message clarity, and ability to...

Primates, human and non-human alike, have large brains with large neocortices. It has been suggested that primates owe their large brains to the increased social demands of large groups. Within the last 40 years, much research has been done on the socio-cognitive abilities of primates, and since Premack & Woodruff (1978) first coined the term “theory of mind”, many laboratory experiments have b...

A number of socio-technical aspects that influence interorganizational research collaboration are embedded in local work contexts. Thus, they should be a main concern for the design of virtual research environments. A review of forty papers from different research fields provided an understanding of the influence of eleven socio-technical aspects grouped according to the following categories: n...

This paper is an invitation to examine a class of socio-technical systems— artificial socio-cognitive (ASCS)—whose distinctive nature is that they may involve humans as well as artificial agents who interact in a regulated milieu. We propose a characterization of these ASCS and build on that characterization to describe how these systems evolve.

Whereas the cognitive processes and effects of collaborative learning have been intensively studied within the Learning Sciences, little attention has been paid to the way motivational and emotional factors may affect them. In this symposium, we present recent findings from three independent lines of research that focus on the way motivation and affect shape the interaction between peer learner...

This paper investigates whether and how regional social contexts influence fertility decisions of women living in western Germany during the 1980s and 1990s. It is argued that regional opportunity structures as well as local patterns of social interaction and culture may translate into parameters that directly affect individual behaviour. Data from the German Socio-Economic Panel (GSOEP) are li...

Invention activities are Productive Failure activities in which students attempt (and often fail) to invent methods that capture deep properties of a construct before being taught expert solutions. The current study evaluates the effect of scaffolding on the invention processes and outcomes, given that students are not expected to succeed in their inquiry and that all students receive subsequen...

Purpose: This paper outlines a social epistemological and ethical warrant for engaging in knowledge exchange on the social web, and emphasises socio-cognitive and emotional factors behind motivation and credibility in communities supported by social software. An attempt is made to identify positive and negative patterns of interaction from this perspective and to argue for more positive interve...

In this paper we argue for a human-in-the-loop approach to the study of situation awareness in computer defence analysis (CDA). The cognitive phenomenon of situation awareness (SA) has received significant attention in cybersecurity/CDA research. Yet little of this work has attended to the cognitive aspects of situation awareness in the CDA context; instead, the human operator has been treated ...