Abstract This study aims to analyse the relationships among EFQM model, knowledge management (KM) process and corresponding results. It also seeks predictive power of phases KM with regard organisational The sample under is composed 113 Spanish organisations that feature some kind Excellence Recognition System granted by European Foundation for Quality Management (EFQM). paper uses partial leas...

The diffusion and adoption of ICT innovations permeate through a social system that positively affects customer satisfaction and support customer service excellence. The three discourses with respect to information systems innovation are discussed in the context of Zimbabwe with particular reference to diffusion, social embeddedness, and the transformative nature of ICT interventions. The frame...

The problem of sustainable business excellence has been investigated according to different aspects in fields. For a more detailed analysis, it is necessary develop an integrative model, respecting the baseline model European Foundation Quality Management, with possibility defining relationships and levels significance variables. primary goal this paper present developed simulate effects inform...

Performance Improvement is high on the agenda of most orga­nizations worldwide. A growing number improvement models are now available, and it necessary to adopt an approach earn attrac­tive organizational excellence performance. One such practice implement­ing EFQM Excellence model, which a self-assessment framework for determining strong weak points measuring areas improve­ment organization ac...

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents wer...