If organizations wish to achieve continuous quality improvement they need to use appropriate selection of quality tools and techniques. In this paper a review of possibilities of the systematic use of seven basic quality tools (7QC tools) is presented. It is shown that 7QC tools can be used in all process phases, from the beginning of a product development up to management of a production proce...

In the automotive business, financial services have gained in importance over the last few years. Apart from sales promotion, customer retention is a primary concern. As a consequence quality management which had so far been regarded as a discipline of the manufacturing sector, has been taking a central role in the service sector. Therefore the Six Sigma methodology attracts a lot of attention ...

Six-Sigma has some measures which measure performance characteristics related to a process. In most of the traditional methods, exact estimation is used to assess these measures and to utilize them in practice. In this paper, to estimate some of these measures, including Defects per Million Opportunities (DPMO), Defects per Opportunity (DPO), Defects per unit (DPU) and Yield, a new algorithm ba...

Six Sigma is a smarter way to manage business or department. It is a vision of quality that equates with only 3.4 defects for million opportunities for each product or service transactions, Strives for perfection. We believe that defects free product can be in any organization implementing six sigma. In this paper, we presented an overview of the process which explains how six sigma increase th...

The Six Sigma approach is a well-structured method for improving quality level by detecting and reducing the variability of the process. Six Sigma approach also helps to achieve the company’s strategic goals by managing the several Six-Sigma projects. There are five sequential phases that are Define, Measurement, Analysis, Improvement and Control of the Six Sigma Project. These phases lead the ...

Today, the competitive environment of the knowledge age has been replaced with the competitive environment of the industrial age as the rules of the business world are changing completely. The focused issue is to reach to the knowledge as soon as possible, and to process and apply it rapidly. In this context, one of the important goals that the companies try to reach in order to achieve acceler...