نتایج جستجو برای: services quality
تعداد نتایج: 1001482 فیلتر نتایج به سال:
background and objectives: given the growing concern focused on the continuous improvement of the quality of care, safety and customer satisfaction, the ibn sina university hospital (chis) has started an ambitious program for institutionalization of quality management at the establishments under the chis, in general, and the iso certification 9001v2008 of its biomedical analysis laboratories, i...
abstract quality of life is a many-sided and complex concept and includes not only physical aspects of life. measuring and discovering this concept depends on many factors such as cultural, social, economical and even environmental. in this research, the connection between women’s quality of life and their access to public utilities and municipal services, health level and safety level of neigh...
Background and Aims: Providing quality services is one of the important goals of the health system. Dental services and treatments are expensive. The aim of this study was to investigate the factors influencing the perceived quality of dental treatment services. Materials and Methods: This descriptive-cross study conducted in 2 qualitative-quantitative phases. Data were collected using intervi...
introduction: supplementary health care services are provided to offer health care services beyond existing medical services at a reasonable cost to all members. these supplementary health care services contribute to the health and quality of life of the members and therefore membership provides peace of mind and a sense of security. this study aimed at investigating supplementary health care s...
Background and Objectives: Angiography remains as the gold standard for the diagnosis of cardiovascular diseases (CVD). The aim of this study was to assess the quality of angiography services in Shahid Madani Hospital, Tabriz, Iran. Methods: A cross-sectional study was conducted in 2013 in Shahid Madani Hospital. A sample of 203 CVD patients who had received angiography services was surveye...
Background and Aim: This study was conducted to assess customers’ perceptions of the quality of services in clinical diagnostic laboratoriesMaterials and Methods: Based on the SERVEIMPERF model, different dimensions of quality of services in terms of performance (current situation) and importance (weight) of each of the dimensions were assessed. A sample of 328 persons consulting Tehran clinica...
Purpose: In this research we aimed at the investigation of the relationship between librarians’ spiritual intelligence level and the quality of library services. Methodology: This correlation study was conducted through survey method. The statistical population of the study consisted of all librarians and patrons of the Central Library of Astan Quds Razavi. A sample of 46 librarians and 384 pa...
The present study investigated the quality of services offered by No.4 Health Center in Ardekan. It was found that, due to the poor quality of the services, Patients are not reasonably attracted to the center. However, the head of the center managed to raise the quality of services and employee satisfaction through implementation of motivational program for the staff, Which also led to patient ...
introduction: quality of services extremely depends on how personnel have contact and interaction with the clients. moreover, the personnel’s attitudes and their behaviors with the clients significantly affect clients’ perception of quality of services and consequently influence their satisfaction as well as their absorption to the services of an institution. this study intends to investigate t...
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